TCPA and Customer Contact Compliance

In July 2015 the FCC initiated what has come to be known as the "one-strike" rule by declaring that companies with pre-existing consumer consent to send text messages to or auto-dial a wireless phone are only allowed one chance to ensure they are calling the correct person, even if their customer doesn't inform them that they've changed telephone numbers. This problem of re-assigned numbers has been discussed widely across various industries including banking, financial services and healthcare and while the FCC did make some allowances for more flexible rules around collecting a consumer's consent for banking companies, it has yet to back away from the idea that the best of intentions won't prevent them from fining you if you make a mistake.

COMPLIANCE

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Here are some of the TCPA and compliance tasks with which we can assist:

  • Detect if a phone number is associated to a landline or a cell
  • Verify with the phone company if that phone number is still active or if it has been reassigned
  • Process your marketing files through a traditional Do Not Call (DNC) process
  • Help you manage your internal Do Not Call and consumer preference files

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Integrated Verification, Enrichment and Comparison Solutions for Identity Verification, Fraud Prevention and Compliance.

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Beaverton, OR 97005

 

IDICIA (Canada)

101A 30701 Simpson Rd

Abbotsford, BC V2T 6C7

 

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